Payment and Privacy Policy

• We accept payments via Cash on Delivery and bank transfers.
• All transactions are encrypted and processed securely through our payment gateway.
• Full payment is required at the time of receiving your order.
• Advance payment will be required in case of custom orders.
• For large orders, an advance payment may be requested.

• Information Collection: We collect personal information such as your name, email address, phone number, and payment details to process your orders and provide a seamless shopping experience.
• Use of Information: Your information is used to fulfill orders, communicate with you, and enhance your experience on our website.
• Data Protection: We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure.
• Third-Party Sharing: We do not sell or share your personal information with third parties, except as required to process payments or facilitate delivery.
• Cookies: Our website uses cookies to improve functionality and enhance user experience. You may choose to disable cookies in your browser settings.

• Refunds are only applicable for non-customized items returned in unused condition within 7 days.
• For refunds on defective products, proof of defect must be provided.

• Thank you for choosing Grand Wazir for your premium cutlery needs. Our commitment to delivering top-quality stainless steel cutlery sets, designed to elevate your dining experience, is unwavering. We are confident in the excellence of our products and are pleased to offer the following limited warranty:
• 1. Warranty Duration: The Grand Wazir cutlery sets are backed by a limited warranty for an extended period of 25 years from the date of purchase. This rranty covers manufacturing defects and workmanship issues.
• 2. Covered Items: This warranty encompasses defects in materials and craftsmanship of the stainless-steel cutlery components. It excludes normal wear and tear, misuse, accidents, improper maintenance, or damage resulting from non-compliance with care instructions.
• 3. Warranty Claims: If a covered defect arises, please contact our customer service within the generous 25-year warranty period. We may request proof of purchase to validate the claim.
• 4. Resolution: Upon confirmation of a covered defect, Grand Wazir will, at its discretion, either repair or replace the defective cutlery set or components. This warranty does not cover shipping or transportation costs associated with the warranty claim. At Grand Wazir, we stand by the enduring quality of our products and the satisfaction of our customers. Elevate your dining experience with confidence, knowing that we are here to support you.

We reserve the right to modify these policies at any time. Updates will be posted on this page, and continued use of the website indicates acceptance of these changes.

If you have any questions regarding our Terms and Conditions or Payment & Privacy Policy, please contact us at:

• Email: support@grandwazir.com
• Phone: +92-301-8640019