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Frequently Asked Questions
Products
Our cutlery is crafted using premium imported 18/8 Stainless Steel, ensuring durability, elegance, and superior quality.
Yes, our cutlery is dishwasher safe. However, we recommend handwashing to maintain its luster and finish over time.
Currently, we operate exclusively online. However, detailed product descriptions and images are available on our website. You may visit us after taking an appointment using our contact details. Our first display
Customization
You can provide your desired name or text for engraving during the checkout process. Our expert artisans will personalize your cutlery with precision.
Engraving is included in the price of our products, making your purchase even more special.
Changes to engraving details can only be made within 24 hours of order placement. Please contact us immediately if you need to make adjustments.
Ordering and Payments
You can place an order directly through our website by adding products to your cart and proceeding to checkout.
We accept Cash on Delivery and bank transfers as listed at checkout.
Yes, all payments are processed through a secure payment gateway with encryption to protect your data.
Shipping and Delivery
We ship across Pakistan. For international orders, please contact us directly for availability and shipping costs.
Delivery typically takes 3-5 business days within Pakistan. Customized orders may take longer due to the engraving process.
Once your order is shipped, we will provide you with a tracking number and instructions to track your package.
Returnsand Refunds
Non-customized items can be returned within 7 days of receipt if unused and in their original packaging. Customized items, including engraved cutlery, are non-refundable unless defective.
If you receive a damaged or defective product, please contact us within 48 hours of delivery at grandwazircutlery@gmail.com with photos of the issue, and we will arrange a replacement or refund.
Care Instructions
To maintain the shine, avoid abrasive cleaners and dry your cutlery immediately after washing to prevent water spots.
No, our engraving is done using high-quality techniques to ensure it remains intact and visible for years.
General Inquiries
Yes, we provide bulk orders and corporate gifting options. Please contact us for more details.
Yes, we offer elegant gift wrapping for an additional charge. You can select this option at checkout.
You can reach our customer support team at grandwazircutlery@gmail.com or call us at +92-301-8640019.